FAQ

Frequently Asked Questions

What are Katama Candle Company’s candles made of?
Katama Candles are crafted using 100% natural soy wax, lead-free cotton wicks, and phthalate-free fragrances, ensuring a clean burn and eco-friendly experience.

Are your candles hand-poured?
Yes! Every candle is carefully hand-poured in my Katama studio on Martha’s Vineyard, reflecting my commitment to artisanal quality and attention to detail.

What is the burn time for your candles?
The 4 oz. candles typically burn for 20 hours, providing long-lasting enjoyment.

Do you offer custom scents or private label opportunities?
Absolutely! I provide custom candle options for businesses, weddings, bachelorette parties, and other special events. Contact me to learn more about my private label program.

Are your candles safe to use?
Safety is my top priority. I avoid using hazardous additives like embedded botanicals or glitter that can disrupt the burn. Katama Candles are responsibly crafted to ensure a safe and steady flame.

How do I care for my candle?
For optimal performance, trim the wick to ¼ inch before each use, keep the candle away from drafts, and allow it to burn for at least 2-3 hours initially to achieve an even melt pool.

Where can I purchase Katama Candle Company products?
You can purchase Katama Candles directly through my online store, at Stefanie Wolf Designs in Oak Bluffs and Juniper in Edgartown. Retailers can also explore our wholesale program.

What steps do you take to ensure sustainability?
We’re committed to sustainable practices by using natural soy wax and eco-friendly packaging. Our production process is designed to minimize environmental impact while delivering high-quality, handmade candles.

Do you ship internationally or just locally?
We ship throughout the United States and can accommodate international orders upon request. Shipping details and lead times are provided at checkout.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email so you can monitor its progress until delivery.